Ticket Buyers Ticket Sellers Group Admins
How do I pick up my tickets? How much does selling tickets on Locobuzz cost? How do I change or add an administrator to a group?
Do I need to be a Penn student to buy a ticket? How do the ticket buyers get the tickets? How do I change my password?
Do I need to have a Gmail account to buy a ticket? When do we get the money from our event? How do I deactivate my account?
Do I need a Locobuzz account to buy a ticket? How do we find out who’s bought a ticket?
What is your refund policy? How long before an event does ticketing close?
Can I buy tickets for friends? What happens when someone asks for a refund?
How long before an event does ticketing close? Why don’t my events show up on the main page?
How do I remove myself from a group’s fan club?

How do I pick up my tickets?

You pick up the tickets at the door of the event from the student group itself. Do not try to get your tickets from Annenberg Ticket Office. You must bring your student ID if you bought a student priced ticket, or you need to bring a driver’s license if you bought a general ticket.


Do I need to be a Penn student to buy a ticket?

No. You only need a driver’s license or other form of ID to pick up your tickets.


Do I need to have a Gmail account to buy a ticket?

Nope. When you use Google Checkout, you use your email address and create a password so it’s quick and easy to buy your tickets and store your information if you choose.


Do I need a Locobuzz account to buy a ticket?

Only group and event administrators need Locobuzz accounts.


What is your refund policy?

In general, tickets are only refunded if the event is cancelled. If the student group has a different refund policy, it will show up on the event listing under Notes. You can request a refund by going to www.locobuzz.com/contact.php


Can I buy tickets for friends?

We encourage it. Use your student ID or other form of identification to pick up your tickets and the performance and then you can distribute your tickets to your friends


How long before an event does ticketing close?

Online ticketing ends five hours before the beginning of the event to allow the group enough time to get their list of attendees and have your tickets ready for you.


How do I remove myself from a group’s fan club?

There should be an unsubscribe link at the bottom of emails you receive as a fan. If not, please contact us at www.locobuzz.com/contact.php. We are new and working on it, so we appreciate any bugs you find.


How much does selling tickets on Locobuzz cost?

Ticketing on Locobuzz comes at no cost to the student group or the ticket buyers for the rest of the 2006-2007 school year!


How do the ticket buyers get the tickets?

We will email you a list of names, emails, and number of tickets bought before the performance. The ticket buyer can then pick up the ticket at the performance by showing you identification. Only people with student IDs can get student rates.


When do we get the money from our event?

It will take two weeks to get you your check. This is just so we can make sure that the event really happened and there was no fraudulent activity. We are working on a direct deposit system, which should cut that time in half, but we’re new and we appreciate your patience. If there are special circumstances where you need the ticket money before the performance, please contact us at www.locobuzz.com/contact.php so that we can work it out.


How do we find out who’s bought a ticket?

There are two ways.
1. You can log into your account and check under My Events
2. A list of your attendees will be emailed to you five hours before the event


How long before an event does ticketing close?

Ticketing closes and a list of your attendees will be emailed to you five hours before the event.


What happens when someone asks for a refund?

When you are creating an event, you can elect to allow refunds before an event or not. If you allow refunds, we will take care of the refunds and you don’t need to worry about it. If you do not allow refunds, then the only way for the student to get a refund is if your event is cancelled.


Why don’t my events show up on the main page?

Your events may not show up on the main page for two reasons:
1. You are not a Sponsored Group
2. You are a Sponsored Group but you elected for the event to be private


How do I change or add an administrator to a group?

We are working on this function now. For the moment you can only have one administrator.


How do I change my password?

Go to My Account which is in the upper right hand corner of every page when you are logged in.


How do I deactivate my profile?

Contact us at www.locobuzz.com/contact.php and we will deactivate you.