Book A Demo
Platform Capability

Holistic Digital Care

The World Is Watching. Is Your Brand Responding With Intent?

Your brand's reputation is shaped in real time. Every tag, tweet, and touchpoint counts. Locobuzz helps you detect sentiment, route tickets smartly, and respond with precision.

It's not just conversation management — it's holistic Digital Care, re-mastered.

LIVECare InboxOmni-channel
3,847Open conversations today
▲ +38%
Resolved 62%Pending 26%Breached 12%
Incoming queries
  • My order hasn't arrived — it's been 5 days 😤@riya_m
    X
  • Loving the new app update, so much faster!@dev_patel
    Instagram
  • Can someone check my refund status?Google Reviews
    Google
  • The agent resolved my issue in minutes 🙌@sarah.t
    Facebook
  • Product description doesn't match what I received@krishna.v
    Instagram
  • My order hasn't arrived — it's been 5 days 😤@riya_m
    X
  • Loving the new app update, so much faster!@dev_patel
    Instagram
  • Can someone check my refund status?Google Reviews
    Google
  • The agent resolved my issue in minutes 🙌@sarah.t
    Facebook
  • Product description doesn't match what I received@krishna.v
    Instagram
10B+
Conversations monitored annually
200+
Languages supported natively
40%
Faster ticket resolution with AI
99%
SLA compliance with smart routing
The Care Edge

The Digital Care Edge High-Performing Brands Count On

Protect and scale enterprise brand equity with Locobuzz's AI-powered Digital Care platform. Proactively monitor sentiment, classify tickets at source, and respond at scale — so every interaction becomes a brand-building moment.

Real-Time Mentions

Track every customer mention in real time across Instagram, Google, Meta, X, and more.

Enriched Tickets

Enrich tickets with customer data and generate instant summaries for faster context.

AgentIQ™ Insights

Predict CSAT and coach teams better with quality insights from AgentIQ™.

Early Sentiment Alerts

Catch negative sentiment early with alerts, smart categorisation, and auto-tagging.

Intelligent Workflows

Route tickets, trigger escalations, and automate SLAs with intelligent workflows.

ResponseGenie™

Send brand-right, contextual replies at scale with ResponseGenie™ across every channel.

What you get

The Full-Stack Behind Smarter Digital Care

From listening to resolution, every layer is built to help your brand move faster, sound better, and care deeper — at scale.

Monitor Mentions

Monitor Every Mention Across Every Channel

Capture every brand mention across channels in real time and turn it into action.

  • Capture conversations from social, digital platforms in one inbox
  • Filter by location, priority, or channel for focused response
  • Turn unstructured mentions into searchable, actionable tickets
  • Stay ahead of issues with live visibility across teams and markets
Unified Inbox
Every Channel, One View
Auto-Classify Tickets

Auto-Classify Tickets at Source

Understand the nature, urgency, and impact of every ticket — automatically.

  • Enrich tickets with location, language, sentiment, and influence level
  • Detect customer intent using AI for smarter prioritization
  • Group feedback into themes to uncover customer trends quickly
  • Free up agents from guesswork and manual sorting forever
Smart Tagging
Sentiment · Intent · Theme
Manage Workflows

Manage Workflows Without the Bottlenecks

Control the complete ticket lifecycle with rules, automation, and intelligence.

  • Route tickets based on channel, type, urgency, or region
  • Automate approvals and assignments to reduce bottlenecks
  • Customize workflows by team, brand, or use case easily
  • Use AgentIQ™ to spot gaps and compliance risks automatically
Routing Engine
Rules · Automations · SLAs
Respond with AI

Respond With AI That Sounds Like Your Brand

Craft replies that are accurate, human, and always on-brand — at any scale.

  • Auto-generate replies with ResponseGenie™ using context and tone
  • Align responses with brand voice across 200+ languages
  • Scale Digital Care while keeping every message personalized
  • Deliver consistent, high-quality replies even under high volume
ResponseGenie™
AI Replies, Brand-Right
Track & Improve Performance

Track Performance, Coach Teams, Lift the Brand

Use insights to coach teams, optimize processes, and elevate your reputation.

  • Predict CSAT scores using AgentIQ™ with every ticket
  • Track TAT, FTR, SLA breaches, and agent performance in detail
  • Break down trends by location, category, and issue type
  • Turn performance data into action across the entire care engine
Care Dashboards
CSAT · TAT · FTR · SLA

Everything you need to know

What is Holistic Digital Care?
Holistic Digital Care is Locobuzz's unified approach to managing every brand interaction — from social mentions to support tickets — in one intelligent platform. It combines real-time listening, AI-powered classification, smart routing, and automated response to deliver consistent, high-quality care at scale.
Which channels does the unified inbox support?
Locobuzz's unified inbox captures conversations from Instagram, X (Twitter), Facebook, Google Reviews, Meta, WhatsApp, app stores, and more — giving your team one view across every digital touchpoint, in 200+ languages.
How does AI-powered ticket routing work?
AgentIQ™ analyses each incoming ticket for channel, sentiment, urgency, language, and customer influence, then routes it automatically to the right agent or team — reducing manual triage and cutting resolution time by up to 40%.
What is ResponseGenie™?
ResponseGenie™ is Locobuzz's AI reply engine. It generates contextually accurate, brand-right responses in the correct tone and language — letting agents review and send at scale without losing the human touch.
Can I track SLA compliance and agent performance?
Yes. The Care Dashboards surface TAT, FTR, SLA breaches, and predicted CSAT scores per agent, team, or category — so managers can coach proactively and keep service standards consistently high.

See Locobuzz in action

  • 30-minute personalised walkthrough
  • Tailored to your industry and use case
  • See real ROI benchmarks for your sector
  • No commitment required
Trusted & Certified
SOC 2 Type 2ISO 27001GDPR CompliantTAC Security ESOF Verified

Schedule a personalized demo

Our team will get in touch with you shortly

Personal data will be processed in accordance with Locobuzz’s Privacy Policy